Shop Securely With TicketSmarter's 100% Ticket Guarantee

Our 100% Ticket Guarantee protects every order placed through TicketSmarter. Whether you're purchasing tickets for a concert, sporting event, Broadway show, or family event, you can shop with confidence knowing your order is protected from purchase through event day.

What does 100% guaranteed mean?

You are eligible for a full refund of your ticket purchase if:

• - The event is canceled and not rescheduled
• - The seller does not deliver the tickets in time for the event
• - Tickets are not shipped before the event
• - Tickets are invalid and denied at entry

How Our 100% Guarantee Works

1.  1. Purchase tickets through TicketSmarter.
2.  2. Receive your tickets before the event.
3.  3. Attend your event with confidence.
4.  4. If a covered issue occurs, contact our support team.
5.  5. Our team will review the order and provide a refund if eligible under the guarantee. See terms and conditions to learn more.

Is TicketSmarter Legit?

Yes! TicketSmarter is a national ticket resale marketplace based in Kansas City. TicketSmarter has helped millions of fans purchase tickets to live events nationwide. Our secure platform offers access to more than 48 million tickets across 125,000+ events, backed by our 100% Ticket Guarantee.

Get more info on our blog post here: Is TicketSmarter Legit?

How Long Does A Refund Take?

Approved refunds are typically processed back to the original payment method. Processing times may vary depending on your financial institution.

Is TicketSmarter affiliated with Ticketmaster?

TicketSmarter is an independent ticket resale marketplace and is not affiliated with Ticketmaster, AXS, Live Nation, or Eventbrite. Our marketplace helps fans buy tickets after initial on-sale dates and provides sellers with a trusted platform to list tickets they can no longer use.

Who should I contact if I have issues with my order?

Please notify our contact center here so we can check up on your order!

If you purchased insurance before February 7th, 2024, check with Allianz Global Assistance at (866) 456-3102 for information about your coverage. 

If you purchased insurance after February 7th, 2024, don't hesitate to get in touch with Protecht Inc. at (844) 849-4827 or email help@fanshield.com. For Canadian customers (Except Quebec) who purchased insurance after February 7th, 2024, please call (888) 828-1866 or email help@insuranceinsight.ca.

Ready to find your next event?

Browse millions of tickets backed by our 100% Ticket Guarantee.