Discover the TicketSmarter 100% Guarantee

TicketSmarter Tickets Are 100% Guaranteed

What does 100% guaranteed mean?

You will receive a 100% refund on your purchase...

  • If your event is canceled and not rescheduled
  • If your order was accepted, but not delivered by the seller in time for the event
  • If your order was accepted, but not shipped in time for the event
  • If your tickets were not valid for entry


Is TicketSmarter Legit?

Yes! TicketSmarter is a national ticket resale marketplace based in Kansas City. It began as a small, family-owned business and has grown to now offer more than 48 million seats to 125,000 live events. These entertaining events range from sports and concerts to family-friendly theatre and Broadway shows.

Get more info on our blog post here: Is TicketSmarter Legit?

Is TicketSmarter affiliated with Ticketmaster?

TicketSmarter is not affiliated with Ticketmaster, AXS, Live Nation or Eventbrite. As a secondary ticket marketplace, TicketSmarter is a valuable resource for people who may have missed the initial sales window from primary vendors or those who might need to resell their tickets because of a scheduling conflict. Tickets are typically listed on TicketSmarter’s site as soon as they go on sale and are sold through the start of the event.

Who should I contact if I have issues with my order?

Please notify our contact center here so we can check up on your order!

If you purchased insurance before February 7th, 2024, check with Allianz Global Assistance at (866) 456-3102 regarding your coverage. 

If you purchased insurance after February 7th, 2024, please contact Protecht Inc. at (844) 849-4827 or email For Canadian customers (Except Quebec) that purchased insurance after February 7th, 2024, please call (888) 828-1866 or email