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Basics of Event Ticket Protection

Five people sitting on the grass at outdoor festival FAQs

We’re all aware that life has its ups and downs and sometimes those get in the way of planned events. Through Allianz Global Assistance, you can take measures to make sure that if you can’t make it to your event, you can still get that money back and save it for a rainy day. This guide describes the basics of event protection and the benefits that come from it.

What Does Ticket Insurance Cover? 

The ticket insurance from Allianz Global Assistance, which is offered at checkout on, offers extra assurance that your purchase will be protected if the unexpected takes place. 

  • What is covered:
    • Covered Illness or Injury – preventing you or an event companion from being able to attend the event or if a family member is hospitalized or requires your care
    • Traffic accidents that prevent you from getting to an event
    • Mechanical Breakdown – if your vehicle breaks down within 48 hours of the event
    • Carrier delay – if your plane or other common carrier experiences a covered delay while going to the event
    • Jury Duty
    • Military Duty – if you are required to miss an event as a result of military orders

Depending on the specific plan that is purchased, certain terms, conditions, and exclusions apply. To be sure of the specifics of your coverage, it is important to refer to the details contained in your insurance plan documents.

Ticket Insurance vs 100% Guarantee

TicketSmarter offers a 100% guarantee that covers all of the tickets on its marketplace. This guarantee ensures that customers will receive a refund if their event is canceled and not rescheduled, if their order was accepted but not delivered by the seller in time for the event, if their order was accepted but not shipped in time for the event, or if their tickets were not valid for entry.

The ticket insurance is an option provided by Allianz Global Assistance, which is a separate entity from TicketSmarter. Allianz will reimburse you up to 100% for your event purchase if you cannot attend for reasons like a covered illness, injury, traffic accident, etc. 

Additional FAQs

The following are among some of the most frequently asked questions concerning purchasing ticket protection:

  • Do I have to purchase event ticket insurance to attend my event?
    No, event ticket insurance is not required in order to purchase tickets from TicketSmarter. It is simply an option to help provide more peace of mind to customers. 
  • Why can’t I see my event insurance information on my ticket confirmation?
    As Allianz Global Assistance is a separate company from TicketSmarter, the ticket protection details will be sent to customers in a separate email from Allianz Global Assistance. 
  • Can I cancel the Event Ticket Insurance?
    Yes, you can cancel your plan via the following link:
  • How do I contact Allianz?
    You can reach out to Allianz Global Assistance regarding your plan coverage by phone at (866) 456-3102 or they can be emailed at
  • May I purchase event ticket insurance for someone else?
    It is recommended that the person purchasing the plan should be the one attending the event. Only the event attendee’s name will be featured on the event insurance plan. 
  • How do I file a claim?
    You can file a claim online through Allianz’s website here. Other methods of filing your claim include email, fax, or mail. More details on how to file a claim can be found on Allianz’s website.

What If I Don’t Purchase Ticket Insurance?

If you do not purchase the event ticket protection provided by Allianz Global Assistance and find that you will not be able to attend your event, reselling your tickets is always a viable option. You can learn more about this process here